Starting in macOS 13, Apple introduced a new security setting that allows the user to control which background items are allowed to load.

With our software installed it should show an entry for Touch-Base, set to enabled by default.

One such background item, UPDD Daemon, sets up various settings used by the driver, and when this is not running a number of issues can occur, including calibration issues.

In all cases this occured, it was resolved by turning the setting on and off.

We consider this a bug within macOS that hopefully will be resolved in due course. This bug appears to affect our background apps, UPDD Daemon and Commander, that run as the current user (launch agents), but not the driver process which runs as the root user (launch daemon).