USB stall issues

USB connected devices can report a stall condition to the host. Typically this means that an error has occurred. The nature of and the recovery from these errors varies by device.

Some devices never report stalls; some report stalls but can be ignored; some require a re-enumeration (re-initialisation) after a stall.

When driver debugging is enabled or UPDD diagnostics is invoked a debug log will record USB activity. If a stall occurs it will likely be reported in the log file.

Stall issues during initialisation 

We have found some USB controllers stall when the driver issues USB requests to the controller as discussed below.

This hardware stall can sometimes result in a lockup in the USB interface module we utilise in the driver to handle the USB interface.

The USB initialisation requests that UPDD issues are as follows:

Request Description 
Set alternate interface This is a feature we have never seen used for a touchscreen, however we have seen devices where not explicitly setting alternate 0 caused a failure. For this reason the driver always explicitly sets alternate 0 for all utilised interfaces unless this option is disabled as described below.
Get max contacts This is issued to determine the number of supported contacts if the HID Report Descriptor indicates a multi-touch device.
Set device mode This is issued to set multi-touch mode if the HID Report Descriptor indicates a multi-touch device .

We have seen the Set Device Mode stall a TPK, Fusion 4 and one other 'unknown' device.

When this happens the symptoms seen are:

  1. 'No driver connection' is shown in UPDD Status.
    If the Set Alternative USB request is the cause the debug log will show
    2019/07/08-14:48:00: ERR: USB error: (setting alt=0) Other error
    2019/07/08-14:48:00: ERR: Skipping this interface
  2. The bootstrap log has 'Issuing set device mode' as last entry.

It is often the case that the device defaults to multi-touch mode so does not need or is not expecting the 'set device mode' request.

Disabling USB requests

If it is discovered that these requests are having a negative affect on the device you can set a corresponding disable setting using the command line interface 'setall' command. The settings are disable_set_alt0, disable_get_max_contacts and disable_set_device _mode respectively and should be set to 1 to disable the request, i.e.

Upddutils setall disable_set_alt0 1
Upddutils setall disable_set_device_mode 1
Upddutils setall disable_get_max_contacts 1

It is hoped that in some future release of the USB interface we will be able to detect the stall, retry the failing command and then continue.

Stall issues during device access

These stalls can result in UPDD disconnect notifications being issued (if notifications are enabled) and/or occasional loss of touch is experienced; this might be due to this type of device stall.

Enable debug logging and observe the log for the time of the error or run diagnostics (which also creates a debug log).

A stall is identified with a message like that below.

2019/09/27-20:52:22: ***: USB: (LIBUSB_TRANSFER_ERROR) 
2019/09/27-20:52:22: ***: USB: (LIBUSB_TRANSFER_ERROR closing device) 

2019/09/27-20:52:29: ***: USB: (LIBUSB_TRANSFER_STALL) 
2019/09/27-20:52:29: ***: USB: (LIBUSB_TRANSFER_STALL closing device) 

Stall handling

The drivers stall behaviour is defined by the setting:


This is a bootstrap setting and as such must be set with the upddutils setall command and the driver must be restarted after setting this value as in this Windows example:

The valid values for this setting are

0 - the device is closed and the re-enumeration process invoked immediately
1 - the driver will issue a USB “clear halt” and retry.

From build 516 onwards the following values are supported:

2 - the error is simply ignored, the next read is issued as though no error occurred.
3 - the device is closed and the re-enumeration process invoked immediately, no disconnect / connect messages are issued

The best value will need to be determined by experiment.


  1. If no value is specified for this setting a value of 1 is assumed. For some driver builds it may have been set to 0.
  2. The behaviour for a value of 1 (clear halt and retry) is the theoretical correct action but we see a number of devices that do not implement this correctly so  can cause issues - hence is some builds it was not used as the general default. For more recent builds it has returned as the default.
  3. Some devices / system will react badly to certain settings and in the worst case it might be necessary to reinstall the software if a lockup occurs as a result of changing this setting.
  4. Under Windows, it was discovered that the low level USB driver winusb.sys has the capability to process USB stalls and we discovered that the USB library we are using to communicate with USB devices was enabling this stall recovery function for all devices. However, some devices have an issue with stall recovery that can cause them to stop working or adversely affect performance, such as

    0x14E1 0x5000 - Salt / AMT

    0x1204 0x9998 - Salt / AMT

    0x102E 0x0003 - Binstead / VP foil

    0x04E7 0x0050) - ELO 2218

    In UPDD drivers built after Feb 2021 when this setting is set to 2 the winusb.sys driver's stall handling is disabled.