This document describes the diagnostics procedure invoked from the UPDD Console (release 566 and above) or UPDD Status screen. It can also be invoked via the command line interface as described here. For Linux users invocation of the diagnostics routine is clarified here. The Diagnostic option will be enabled if there is a connection to the driver.
The diagnostic procedure tries to gather as much information as possible on a failing system that will help us diagnose the problem.
You will need a keyboard or mouse to proceed through the various steps. You can cancel out of the application procedure at anytime using standard 'cancel' keystrokes relative to the OS, such as Esc on Windows system.
Initially it will gather some system and driver configuration and debug information:
You are now requested to draw a 'single touch' pattern on all connected touch screens and select Done when completed
(the image is only displayed on the main monitor and you trace the pattern on each touch monitor and select Done).
You are now requested to draw with two fingers on all connected touch screens and select Done when completed. Ignore if you have a single-touch touch monitor and select Done.
(the image is only displayed on the main monitor and you trace the pattern on each multi-touch touch monitor and select Done).
Finally, you are requested to send the resultant file to us at email@example.com for analysis.