Software was not loading at startup.
We investigated on the clients system and something had disabled many launch agents and launch daemons including the ones related to UPDD. (We saw an app installed called CleanMyMac -- maybe this was the culprit!)
To get things running we had to set the daemons as enabled again.
To do this you have to use the launchctl terminal command along with the -w option to enable them
launchctl load -w /Library/LaunchAgents/com.touch-base.updddaemon.plist
launchctl load -w /Library/LaunchAgents/com.touch-base.upddcommander.plist
sudo launchctl load -w /Library/LaunchDaemons/com.touch-base.updd.plist
If you are running the old UPDD Gestures / TUIO ...
launchctl load -w /Library/LaunchAgents/com.touch-base.upddgestures.plist
launchctl load -w /Library/LaunchAgents/com.touch-base.upddtuio.plist
We intends to add an option to upddprocesses so that it can enable the daemons! This will also be invoked by the installer so that reinstalling will always re-enables the daemons.