Licence key considerations
Using an existing licence key with the new licensing service
We have replaced the UPDD licensing service with a more secure one. As part of that change, existing licence keys have been replaced. This page explains what to do with your new key — and what to do if the copy of UPDD on your machine is too old to use it on its own.
What has changed
UPDD licences are now issued and checked by a new, more secure licensing service. Two things follow from that:
- Your licence key has changed. A replacement key has been issued, and it permanently replaces the old one. We send it to you the first time the old key is used — see When we send your new key below.
- Older versions of UPDD cannot register themselves against the new service. They can still run, but they cannot complete a registration on their own. For those machines we provide a small separate program, the UPDD Licence tool.
Your licence itself is unaffected — the same entitlement, the same number of machines. Only the key and the way it is registered have changed.
When we send your new key
We do not send replacement keys out in advance. Your new key is emailed the first time the old key is presented to the licensing service — that is, the next time a machine tries to register with it. In practice that means it arrives at the point you next come to use the licence.
- It is sent to the address held against the licence, which may be a colleague's or the address used when the licence was bought.
- Each machine on the licence gets its own copy, once a day. If a machine keeps retrying, that does not produce a stream of emails — and if you have several computers on one licence, each one still gets the key.
- If you hold a large number of keys — resellers in particular — no email is sent automatically. Please contact us and we will supply your replacement keys directly.
So if you have not received anything yet, the usual reason is simply that the old key has not been used since the change.
Getting your keys from the licence manager
You do not have to wait for an email. Your licence keys — including any replacements — can be looked up at any time in the licence manager.
If you have an account with us
Go to my.touch-base.com and sign in with the Login link at the top right. No email link is needed. It shows every licence owned by your address and by your company account.
If you do not have an account
- Go to my.touch-base.com.
- Enter the email address your licences are registered to.
- We email you a management link. The link expires one hour after it is sent, and until then you can open it as often as you need. If it has expired, just request another.
There is no password to set up and no account to create — confirming the address is enough.
Which applies to me?
It depends only on the version of UPDD installed on the machine.
| Version of UPDD installed | What to do |
|---|---|
| 7.1.228 or later | Register the new key as you normally would. The driver talks to the new service itself. See Registering on a current version. |
| Anything earlier including all UPDD 6 releases |
Use the UPDD Licence tool to register the machine. See Registering with the UPDD Licence tool. |
Finding your UPDD version
Run upddutils version from a command prompt or terminal. It prints the installed version, for example 07.01.228.
The command lives in the UPDD installation folder:
| Platform | Command |
|---|---|
| Windows | "C:\Program Files\UPDD\upddutils.exe" version |
| macOS | "/Library/Application Support/UPDD/upddutils" version |
| Linux | /opt/updd/upddutils version |
Versions are printed zero-padded — 07.01.228 is 7.1.228.
Recognising your new key
The two key formats are easy to tell apart:
| Old key | New key |
|---|---|
| 6454d031b20d6 13 characters, no dashes |
UPDD-XXXXX-XXXXX-XXXXX-XXXXX begins UPDD-, four groups of five |
Enter the new key exactly as it appears in the email, including the dashes.
Registering on a current version (7.1.228 or later)
Nothing special is required:
- Open the UPDD Daemon icon — the menu bar icon on macOS, the system tray icon on Windows.
- Select Register, then Enter a licence key.
- Paste in your new key and confirm.
The driver contacts the new licensing service and registers the machine.
From the command line
On Linux there is no menu bar or tray icon, so register with upddutils instead. It works the same way on Windows and macOS if you prefer the command line:
/opt/updd/upddutils register licence UPDD-XXXXX-XXXXX-XXXXX-XXXXXOn success it reports License registered ok!
| Platform | Command |
|---|---|
| Windows | "C:\Program Files\UPDD\upddutils.exe" register licence <key> |
| macOS | "/Library/Application Support/UPDD/upddutils" register licence <key> |
| Linux | /opt/updd/upddutils register licence <key> |
Registering with the UPDD Licence tool (older versions)
The UPDD Licence tool is a small standalone program that performs the registration on the machine's behalf. It does not stay installed, and it does not replace or upgrade your UPDD installation.
1. Download the tool
Downloads for all platforms are on the tool page:
https://portal.touch-base.com/licence/tool
| Platform | Edition | Notes |
|---|---|---|
| macOS | Intel and Apple silicon | Signed and notarised disk image |
| Windows | 64-bit | Installer — use this one unless you know you need 32-bit |
| Windows | 32-bit | Only for 32-bit Windows installations |
| Linux | 64-bit | Command-line tool |
2. Register the machine
Windows and macOS — run the tool, enter your new licence key when prompted, and choose Register. It will confirm when the machine has been registered.
Linux — unpack the download and run:
./upddlicence register UPDD-XXXXX-XXXXX-XXXXX-XXXXXTo check the current state at any time:
./upddlicence status3. Restart UPDD if touch does not resume
If the machine does not pick up the licence immediately, restart the UPDD service or reboot the machine.
Machines with no internet connection
The tool also supports offline registration for machines that cannot reach our licensing service. Run it on the offline machine to obtain a request code, complete the exchange from any machine that does have internet access, and enter the resulting code back into the tool. Full offline steps are shown by the tool itself.
Moving a licence to another machine
Unregister the machine you are moving away from, then register the new one with the same key.
On Windows and macOS, open the UPDD Licence tool and choose Unregister.
On Linux, the tool is a command-line program, so unregister with:
./upddlicence unregister UPDD-XXXXX-XXXXX-XXXXX-XXXXXIf your new key has not arrived
The quickest answer is not to wait for it: look the key up yourself in the licence manager. Otherwise:
- Check your spam or junk folder — the subject is “Your new UPDD licence key”.
- Remember it is only sent once the old key has been used, so if nothing has tried to register yet, no email will have been sent.
- Consider whether the licence is held under a colleague's or a reseller's address rather than your own.
- If you still cannot find it, get in touch and we will send it to you.
Customers holding a large number of keys — resellers in particular — are not emailed automatically. Please contact us and we will supply your replacement keys directly.
Getting help
If anything here does not match what you are seeing, contact our support team.
Please run diagnostics on the affected machine and send us the resulting updd_diagnostics.zip file. It tells us the version, the operating system and the state of the licence on that machine, so we can see what is happening without a series of questions: