When UPDD driver licences are purchased, you are entitled to lifetime usage of the software with the release of the software purchased at the time.
The driver comes, by default, with 3 months support (maintenance and software upgrades) but at the same time as purchasing a driver licence, you can also opt to purchase extended support for 1, 3 or 5 years, that allows you to upgrade your software to the latest during the support period.
Notification 'Licence support expired' indicates the support on your Licence key has expired.
If you subsequently download and install the latest software on a system running a licensed version, the installer checks the release date of the software being installed against the licence key support expiry date.
If the release date is after the expiry date, you are not entitled to the upgrade, and it issues this notification (this prevents an evaluation version of the driver being installed over a licensed version)
You can of course use the driver you purchased with the licence (it may or may not work depending on the age of the driver) or purchase an upgrade at 50% of the current licence fee. This will come with 3-month support and allow you to use the latest software. You can extend this support period for 1 year @ 10% of the current licence fee, 3 years for 20% and 5 years for 30%.
Please visit https://portal.touch-base.com/purchase/extendto extend the current licence key using our online purchase form.
You will be asked to enter the licence key. The email address entered on the form must match the email address associated with the key.